Refund & Payment Policy

1. Client payments

Pricing for each project or engagement is agreed with the client before work begins, based on scope, complexity, and turnaround time. Payment terms (e.g. upfront, milestone-based, or on completion) are confirmed in writing as part of that agreement.

2. Refunds

Because most of our work is custom and time-based, refunds are evaluated case by case:

• If work has not yet started, a full refund is generally available.
• If work is in progress, a partial refund reflecting work already completed may apply.
• If a completed deliverable does not match the agreed scope, we will first offer revisions; a refund is considered if revisions cannot resolve the issue.

To request a refund, contact hello@spireedu.com with your project details.

3. Freelancer/employee payments

Freelancers and remote employees engaged through SpireEdu are paid according to the terms set out in their individual contractor agreement, based on the bank/UPI details they provide after being selected. Payment schedules and rates are communicated directly during onboarding.

4. Payment methods

We accept standard bank transfer and UPI payments (for India-based transactions) and will confirm available international payment methods for clients or freelancers outside India on a case-by-case basis.

5. Disputes

If you believe there's an error in a payment or charge, contact us within 30 days at hello@spireedu.com so we can review it.

6. Changes to this policy

We may update this policy from time to time; the "last updated" date reflects the most recent revision.